Terms of Service
About the Service
Our website provides online reservations and experiences at Providenca – an open-air interpretive center in Mali Lošinj, Croatia.
Operator Information
The service is operated by Matan i Nuša j.d.o.o., registered in Croatia, OIB: 40392802963. Our headquarters are at Mate Vidulića 26, 51550 Mali Lošinj, and the point of sale is Umpiljak bb, Mali Lošinj.
Pricing and Payment
All prices are expressed in Euros (EUR) and include VAT and all legally prescribed costs. Payment is made via CorvusPay using Visa, Mastercard®, and Maestro®. We do not accept American Express or Diners.
Reservations and Fulfillment
Reservations are fulfilled on-site at the agreed-upon time at Tematski vidikovac Providenca. We do not provide physical delivery to other locations.
Cancellation Policy
Reservations can be canceled no later than 24 hours before the scheduled appointment for a full refund. In case of delay or no-show, a refund is not possible.
Right of Withdrawal
The buyer has the right to unilaterally withdraw from a distance contract within 14 days, without stating a reason, in accordance with the Consumer Protection Act. Detalji o pravu na raskid nalaze se u dokumentu Pravo na jednostrani raskid ugovora, dostupnom na web stranici.
Complaints
Complaints should be sent to [email protected]. We respond within 3 business days.
Jurisdiction
All legal matters fall under the jurisdiction of the Commercial Court in Rijeka. Consumers may also use the EU ODR platform: https://ec.europa.eu/consumers/odr/