Terms of Service
About the Service
Our website offers online bookings and experiences at Providenca – an open-air interpretative center in Mali Lošinj, Croatia.
Operator Information
The service is operated by Matan i Nuša j.d.o.o., registered in Croatia, OIB: 40392802963. Our headquarters are at Mate Vidulića 26, 51550 Mali Lošinj, and the point of sale is Umpiljak bb, Mali Lošinj.
Pricing and Payment
All prices are stated in Euros (EUR) and include VAT and all legally prescribed costs. Payment is made through CorvusPay using Visa, Mastercard®, and Maestro®. We do not accept American Express or Diners.
Reservations and Fulfillment
Reservations are fulfilled on-site at the agreed time at Tematski vidikovac Providenca. We do not provide physical deliveries to other locations.
Cancellation Policy
Reservations can be canceled no later than 24 hours before the scheduled time for a full refund. In case of late arrival or no-show, no refund is possible.
Right of Withdrawal
The buyer has the right to unilaterally terminate the distance contract within 14 days, without having to state a reason, in accordance with the Consumer Protection Act. Details on the right of withdrawal can be found in the document 'Right to Unilateral Termination of the Contract,' available on the website.
Complaints
Complaints should be sent to [email protected]. We respond within 3 business days.
Jurisdiction
All legal disputes fall under the jurisdiction of the Commercial Court in Rijeka. Consumers can also use the EU ODR platform: https://ec.europa.eu/consumers/odr/